Returns & Refund Policy

US Returns & Refund Policy

Last updated: September 5, 2026

At Jasi's Gifts, we want you to feel completely confident with every purchase. If you are not entirely pleased with an item, our returns process is simple, fair, and transparent.

1. 30-Day Return Window

We provide a 30-day return window starting from the date tracking shows your package was delivered. You may request a return for a full refund or replacement within this timeframe.

Items must be unused, in new and unwashed condition, and returned in their original packaging with all included parts/accessories.
Proof of purchase (your order confirmation email or order number) is required.

2. Restocking Fee: $0.00 (Zero / None)

We do not charge any restocking fees, administrative fees, or return penalties. You will receive a 100% refund of the product purchase price for all approved returns.

3. Return Shipping Costs

Return Reason	Who Pays Return Shipping?	Details
Defective, Damaged, or Incorrect Item	Free ($0.00) — Jasi's Gifts Pays	We provide a prepaid USPS/UPS return label via email immediately at zero cost to you, plus a free replacement or 100% refund.
Customer Remorse (Change of Mind, Ordered Wrong Size/Style)	Customer Responsibility	Customer is responsible for standard return postage back to our Columbus, OH warehouse using the carrier of their choice (tracked service recommended).

4. Return Method: By Mail

All returns are processed via postal mail. To initiate a return, follow these simple steps:

Email our customer service team at info@jasisgifts.com with your order number and the reason for the return (attach photos if damaged/defective).
Our team will respond within 24–48 hours with return authorization instructions (and a prepaid label if applicable).
Securely pack the item in its original box and mail it to our US returns warehouse:

📦 Official US Return Address

Jasi's Gifts — Returns Department
2625 Bretton Woods Dr
Columbus, OH 43231
United States
Phone: +1 (719) 948-2102

5. Non-Returnable & Exempt Items

Due to health, safety, and custom manufacturing constraints, the following items cannot be returned for buyer's remorse:

Custom & Personalized Items: Products custom-engraved, personalized, or stamped to order (e.g., custom star maps, monogrammed robes, personalized cutting boards, pet portrait mugs), unless they arrive defective, damaged, or misspelled by our fault.
Perishable & Personal Care Items: Gourmet truffles, bath salts, and spa cosmetics once the security seal is opened.
Experience Vouchers: Vouchers already redeemed or booked with the activity provider.

6. Refund Processing & Timeline

Upon receiving and inspecting your returned package at our warehouse, your refund will be issued within 3–5 business days.
Refunds are automatically issued in US Dollars (USD) back to the original payment method (Credit Card, Debit Card, PayPal, Apple Pay).
Banks or card issuers typically take 2–5 business days to post the credit to your statement.